Need help? Email us at shop@duckgoose.uk
Email customer care
We want you to be happy with our service and products so if we can help please do not hesitate to get in touch. As a company we are constantly trying to improve so if you have any comments, compliments or suggestions we would love to hear those too!
Email: shop@duckgoose.uk
Email: shop@duckgoose.uk
Shipping information
Costs and estimate delivery times
UK
(Please note the following are not applicable to the Highlands, Islands and outlying areas where delivery may be longer).
Standard Delivery - £2.50 flat rate - 2-5 Working Days - We aim to post within 24 hours of your order being placed.
Overseas
Please note that for overseas orders we are only able to deliver to your billing address.
All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT where applicable.
If your order is being delivered to a country within the European Union then your bill will include VAT.
If your order is being delivered outside of the EU you will not be charged VAT but you may have to pay local import duty.
UK
(Please note the following are not applicable to the Highlands, Islands and outlying areas where delivery may be longer).
Standard Delivery - £2.50 flat rate - 2-5 Working Days - We aim to post within 24 hours of your order being placed.
Overseas
Please note that for overseas orders we are only able to deliver to your billing address.
All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT where applicable.
If your order is being delivered to a country within the European Union then your bill will include VAT.
If your order is being delivered outside of the EU you will not be charged VAT but you may have to pay local import duty.
Returns & exchange
How to return or exchange an item
You have up to 1 month to decide whether or not to keep your item(s). To return your item please post it to:
DDG (The Shed)
29 Grange Close
Skelton
York
YO30 1YR
…and let us know why you are returning it. Please ensure that you ask for a proof of posting receipt at the Post Office when you send your goods back. This is your insurance if it gets lost or damaged in the post.
All RETURNED ITEMS MUST BE AS NEW, IN RE-SALEABLE CONDITION, UNWORN AND WITH ORIGINAL TAGS
You have up to 1 month to decide whether or not to keep your item(s). To return your item please post it to:
DDG (The Shed)
29 Grange Close
Skelton
York
YO30 1YR
…and let us know why you are returning it. Please ensure that you ask for a proof of posting receipt at the Post Office when you send your goods back. This is your insurance if it gets lost or damaged in the post.
All RETURNED ITEMS MUST BE AS NEW, IN RE-SALEABLE CONDITION, UNWORN AND WITH ORIGINAL TAGS
F.A.Q.'s
Have you received my order?
When your order is placed you should receive a confirmation email. Please check your spam folders just incase!
Have you received my return?
Once we receive your return we will email you to confirm receipt and what happens next.
Can I buy your products at a shop?
Nope, we cut out the middle man to keep costs to customers down!
When your order is placed you should receive a confirmation email. Please check your spam folders just incase!
Have you received my return?
Once we receive your return we will email you to confirm receipt and what happens next.
Can I buy your products at a shop?
Nope, we cut out the middle man to keep costs to customers down!